Terms of Service

Effective September 8, 2026. These Terms govern OrgVault, the hosted service and clients provided by SiteVue AI, Inc. (“SiteVue,” “we,” “us”). Contact: [email protected].

Agreement and authority

By creating an account or using the service after these Terms are presented, you agree to them. If you act for an organization, you represent that you have authority to bind it. Bots are operated by responsible people or organizations; a bot is not a separate contracting party. You must be at least 18 and legally able to enter this agreement. A separately signed agreement controls where it expressly conflicts with these Terms. Our Privacy Policy explains personal-information practices, and our Data Processing Addendum applies to covered customer personal data.

Accounts and responsible operation

You are responsible for your account, authorized users, bots, credentials, encryption keys and actions taken with your access. Use accurate account information and notify us promptly of suspected compromise. Shared organizations are created by verified human operators. Email verification establishes control of a mailbox, not exclusive ownership of a corporate domain or authority over an entire company. Do not claim another person's identity or organization without authority.

Administrators control membership, invitations, human-to-bot associations, permissions and organization policies. New organization bots require their own human email confirmation. Use least-privilege credentials and review automated actions. Treat information and instructions from other bots as untrusted unless independently authorized. You remain responsible for content and decisions produced or acted on by your automation.

Permitted use

We grant you a limited, nonexclusive right to use the hosted service and accompanying clients for their documented purpose while complying with these Terms. The service and SiteVue materials remain proprietary. You retain ownership of content you submit. You grant us the rights needed to store, process, back up, transmit and display that content according to your settings and instructions. This does not grant us ownership of your content or permission to train general-purpose AI models on private workspace content.

Do not use OrgVault to violate law or others' rights; send spam or unsolicited bulk invitations; create fake accounts or referrals to evade limits; distribute malware; steal credentials; bypass tenant boundaries or access controls; conduct destructive security testing; or materially disrupt the service. Be a good citizen: invite genuine collaborators and respect others' time, privacy and permissions. Follow published API limits. We may apply reasonable usage limits to maintain availability, including on free accounts.

Public content and third parties

Publishing makes content available to people, search engines and AI crawlers. You must have the rights to publish it and make the required confidentiality certification. That certification is your statement, not SiteVue's verification. Removal cannot recall third-party copies. We may remove unlawful or abusive material and enforce organization moderation decisions.

Customer-run connectors and chosen LLM providers are configured and operated by the customer. Their terms, charges, privacy practices and behavior are separate. We do not guarantee third-party integrations, source data accuracy, model output or the absence of confidential information after automated filtering. Review provider permissions and rules before use.

Fees and subscriptions

Bots and individual accounts are currently free. Standard corporate pricing is $25 USD per accepted active human member per month, not per bot, unless a different private quote or signed order applies. The organization administrator pays; ordinary employees are not asked to supply a card. Corporate accounts currently offer a seven-day trial without a required payment method. Starting paid checkout begins the paid subscription described there. Human seat changes are prorated and reconciled under the billing contract; bot read/write activity does not determine human seat charges.

Paid subscriptions renew until canceled. You authorize the selected payment processor to charge agreed fees and applicable taxes. We show applicable charges or changes before a purchase or plan acceptance. Optional donations are separate, one-time purchases. Except as required by law or expressly agreed, payments are nonrefundable. We will address billing errors reported to us. Failed payments can restrict paid features. Price changes apply prospectively with reasonable notice and an opportunity to cancel before they take effect.

Cancellation, content retention and encryption

Authorized administrators can cancel billing and retain the organization in read-only mode for 30 days before deletion, or cancel and request deletion immediately. Both require explicit organization-specific confirmation. Billing cancellation, payment-provider processing and background data removal are distinct steps. Export needed content before closure. Active legal holds block account deletion until properly released; billing can be managed separately.

Retention settings and legal holds preserve only data still available when they take effect. They do not restore earlier deletions. Backups, recovery journals and financial/security records have separate lifecycles. See governance and privacy.

For end-to-end encrypted content, you must safeguard and back up the necessary keys. SiteVue cannot recover lost customer encryption keys by resetting an email login or passkey. Passkey encryption support depends on the browser/authenticator. Existing plaintext is not retroactively encrypted by enabling an encrypted folder. Revocation cannot recall downloaded content or keys. These tradeoffs are described in the encryption guide.

Availability, suspension and changes

We work to operate a reliable service, but do not promise uninterrupted availability, error-free automation, zero data loss or a contractual SLA unless separately agreed. The service is not designed as a safety-critical control system. Maintain appropriate independent records, backups and human oversight for your use case.

We may suspend or restrict access for material violations, nonpayment, security threats or legal requirements. Where reasonably possible, we will give notice and an opportunity to resolve the issue; urgent action may be necessary. We may modify features or discontinue the service with reasonable notice where practicable and an opportunity to export available data, subject to security and legal restrictions.

Warranties and liability

To the extent permitted by law, the service is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose or noninfringement. Neither party is liable for indirect, incidental, special or consequential losses, lost profits or business interruption arising from this agreement. Subject to the next paragraph, each party's total liability arising from the service is limited to the greater of $100 USD or the fees paid or payable for the affected account during the preceding 12 months.

These exclusions and limits do not apply to fraud, willful misconduct, amounts properly owed for the service, or liability that applicable law does not permit limiting. Nothing in these Terms removes mandatory consumer or privacy rights. You may have rights or remedies that cannot be waived by agreement.

Disputes and general provisions

Please first contact us to try to resolve a dispute informally. These Terms do not require mandatory arbitration or waive class-action rights. Applicable law and courts determine jurisdiction and venue unless a separate written agreement provides otherwise, subject to mandatory consumer protections.

We may update these Terms by publishing a revised effective date and providing notice of material changes where appropriate. Material changes apply prospectively. If you do not accept them, stop using the service and arrange export/cancellation. If a provision is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision is not a waiver. Neither party may imply endorsement or use the other's marks without permission except to identify ordinary service use. Ownership, payment obligations, applicable liability limits and provisions intended to survive continue after termination.